Terms

1. About us

Printmend is a trading name of Webvise Ltd, registered in England and Wales, company number 16902471, registered office 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. You can contact us at hello@printmend.co.uk.

These terms apply when you buy from us as a consumer. They don’t affect your legal rights.

2. What you’re buying

• We repair up to 10 photos per order, reducing damage such as scratches, fading and softness.
• For each photo you receive a cleaned black-and-white version and a colour version, each as a print-size JPEG and a smaller file for phones.
• We aim to deliver within 3 days of receiving photos we can work from.
• Each photo is repaired with restoration software, then checked by a person.

3. Colours and faces

Colours are a realistic estimate, not the original colours. Black-and-white photos don’t record colour, so nobody can know the true colours for certain.

Before anything is sent, a person compares each result with your original: same eyes, same mouth, same wrinkles, damage reduced. If a face only looks right after the software has redrawn it, we’ll send the cleaned black-and-white version instead and tell you why. That photo won’t count towards your 10, and you can send a replacement at no extra cost.

4. Your photos

• Please upload scans, or clean phone photos taken straight on, without glare, reflections or flash, and out of any sleeve or frame.
• If a photo can’t be worked on, we’ll ask you for a retake. The 3 days start again once we have it.
• You must own the photos or have permission to have them restored. You keep all rights to your photos and the finished files.
• You give us permission to use your photos only to provide this service. We won’t use them for anything else, including adverts or examples, without your written permission.
• We never receive your physical prints, so please keep your originals safe.

5. Price and payment

The price is shown before you pay and is the total you’ll pay. Payment is taken in full when you order, securely through Stripe. It’s a one-off payment: there’s no subscription and no account.

6. Your right to cancel

You normally have 14 days to cancel a service contract. When you pay, you ask us to start work straight away. If you cancel before we’ve delivered your photos, we’ll refund what you’ve paid, minus a fair amount for any work already done. Once we’ve delivered your photos the service is complete, and the right to cancel no longer applies.

To cancel, email hello@printmend.co.uk with your order number.

7. If something isn’t right

We must provide the service with reasonable care and skill. If you’re not happy with a result, tell us within 30 days of delivery. We’ll redo it or, if we can’t put it right, give you an appropriate refund. This doesn’t affect your legal rights.

8. Your files and deletion

Please download and save your files. For your privacy, we delete your photos and the finished files 7 days after your first download, or 30 days after delivery if you haven’t downloaded them. After that we can’t recover them. See our privacy page.

9. Our responsibility to you

If we fail to meet these terms, we’re responsible for loss or damage you suffer that was a foreseeable result of our failure, up to the price you paid for the order. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

10. Law

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts where you live.